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  • FAQ

    • FAQ's about Signing UP

      • I am trying to create an account but it is saying that my email address / phone number is already in use?
      • Why has my email verification code not come through?
      • Why has my mobile phone verification code not come through?
      • I input the wrong email address / phone number when signing up
      • Why do I need to input my mobile number?
      • What role do I need to sign up with?
      • I signed up however I can't see a calendar, just my personal details
      • I logged out prior to requesting access, how do I do this?
      • What do I click when I get a warning message about notifications?
      • I clicked no when signing up to receiving notifications, however now I would like to receive them via the app
      • Why can I not see my calendar?
      • How do I manage end of the academic year student move ups?
    • FAQ's for Staff Members

      • Staff Members Calendar

        • Admins and Managers calendar view
        • Coaches calendar view
        • Our school has just signed up, why are there events on my calendar already?
        • Teachers calendar view
        • We use Squad in Touch for both our school and Union events, can I manage both from one place?
        • What are the different event types?
        • What roles are available for staff?
        • Why can I not see my calendar?
      • Sports Platform

        • We use Squad in Touch for both our school and Union events, can I manage both from one place?
        • What are the different event types?
        • Does the opposition school need to have an account?
        • The opposition school isn't in Squad in Touch
        • Where can I find all of the events I have accepted / declined?
        • I can only see a few sports in the list when creating a fixture
        • The sports only go down as far as the letter 'C'
        • What if my sport type isn't in the list?
        • Can I add a specific venue to my fixture?
        • Do other users see the names of the members of staff I add?
        • How do members of staff get notified about fixtures?
        • How / when do users get notified about fixtures?
        • Can I change the names of the members of staff in the event?
        • Can parents view the register?
        • What reports can I extract from Squad in Touch?
      • Clubs & Extracurricular Activities

        • Do other users see the names of the members of staff I add?
        • Can parents view the register?
        • Why can I not add a venue to the club I am creating?
        • How do members of staff get notified about clubs?
        • Can I change the names of the members of staff in the club?
        • What if my club type isn't in the list?
        • How / when do users get notified about clubs?
        • What reports can I extract from Squad in Touch?
      • Sending & Receiving Notifications

        • Articles coming soon
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  • FAQ

Category - FAQ

FAQ's about Signing UP
I am trying to create an account but it is saying that my email address / phone number is already in use?
Why has my email verification code not come through?
Why has my mobile phone verification code not come through?
I input the wrong email address / phone number when signing up
Why do I need to input my mobile number?
What role do I need to sign up with?
I signed up however I can't see a calendar, just my personal details
I logged out prior to requesting access, how do I do this?
What do I click when I get a warning message about notifications?
I clicked no when signing up to receiving notifications, however now I would like to receive them via the app
Why can I not see my calendar?
How do I manage end of the academic year student move ups?
+ 9 Articles
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FAQ's for Staff Members
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