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FAQ
FAQ's about Signing UP
I am trying to create an account but it is saying that my email address / phone number is already in use?
Why has my email verification code not come through?
Why has my mobile phone verification code not come through?
I input the wrong email address / phone number when signing up
Why do I need to input my mobile number?
What role do I need to sign up with?
I signed up however I can't see a calendar, just my personal details
I logged out prior to requesting access, how do I do this?
What do I click when I get a warning message about notifications?
I clicked no when signing up to receiving notifications, however now I would like to receive them via the app
Why can I not see my calendar?
How do I manage end of the academic year student move ups?
FAQ's for Staff Members
Staff Members Calendar
Admins and Managers calendar view
Coaches calendar view
Our school has just signed up, why are there events on my calendar already?
Teachers calendar view
We use Squad in Touch for both our school and Union events, can I manage both from one place?
What are the different event types?
What roles are available for staff?
Why can I not see my calendar?
Sports Platform
We use Squad in Touch for both our school and Union events, can I manage both from one place?
What are the different event types?
Does the opposition school need to have an account?
The opposition school isn't in Squad in Touch
Where can I find all of the events I have accepted / declined?
I can only see a few sports in the list when creating a fixture
The sports only go down as far as the letter 'C'
What if my sport type isn't in the list?
Can I add a specific venue to my fixture?
Do other users see the names of the members of staff I add?
How do members of staff get notified about fixtures?
How / when do users get notified about fixtures?
Can I change the names of the members of staff in the event?
Can parents view the register?
What reports can I extract from Squad in Touch?
Clubs & Extracurricular Activities
Do other users see the names of the members of staff I add?
Can parents view the register?
Why can I not add a venue to the club I am creating?
How do members of staff get notified about clubs?
Can I change the names of the members of staff in the club?
What if my club type isn't in the list?
How / when do users get notified about clubs?
What reports can I extract from Squad in Touch?
Sending & Receiving Notifications
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FAQ
Category - FAQ
FAQ's about Signing UP
I am trying to create an account but it is saying that my email address / phone number is already in use?
Why has my email verification code not come through?
Why has my mobile phone verification code not come through?
I input the wrong email address / phone number when signing up
Why do I need to input my mobile number?
What role do I need to sign up with?
I signed up however I can't see a calendar, just my personal details
I logged out prior to requesting access, how do I do this?
What do I click when I get a warning message about notifications?
I clicked no when signing up to receiving notifications, however now I would like to receive them via the app
Why can I not see my calendar?
How do I manage end of the academic year student move ups?
FAQ's for Staff Members
Testimonial
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