Emails are sent for all types of notifications, provided the particular notification type is turned on within your school account. Whether a user will receive it depends upon their phone settings as with all other notification channels.
By default, emails are sent from the address firstname.lastname@example.org although if you have General messages included within your subscription your school address can be set up to be shown as a sender address. Please be aware that in this case, your IT department will need to confirm the address you would like to use from their side. We also recommend you advise your members of staff, parents and students add the address you are using for sending notifications and general messages to be added to the list of trusted addresses.
Also, when you have General messages included within your subscription you can specify the text to be shown on the bottom of all the notifications and also a separate text to be shown on the bottom of general messages.
Please get in touch with our support team if you would like your school settings in relation with the email address notifications and messages are sent from and default text/caption for notifications and messages to be changed.
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